How We Are Responding to the COVID-19 Crisis
While COVID-19 (coronavirus) affects our community here and communities across the world, all of us are having to make adjustments in our daily lives. We at Pinnacle Ford want to continue serving our loyal customers here in Nicholasville, KY, serving customers from the Greater Lexington, KY area.
Below, you will find a number of preventative steps we are taking to ensure our customers are safe, as well as new ways we are making it easier than ever to serve our customers.
Preventative Steps Taken at the Dealership
Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:
Our well-trained cleaning staff will more frequently disinfect and sanitize all high-touch areas including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.
We have added many more hand sanitizing dispensers in key areas around the office for quick and easy access for every customer and team member to use
All employees have been encouraged and mandated to stay home IF they feel like they are experiencing any symptoms of COVID-19
We have taken all of our cues from trusted organizations such as the WHO (World Health Organization) and the CDC (Center for Disease Control) on how to combat the spread of the virus and will continue to update our practices accordingly while new information comes in.
Our number one goal at Pinnacle Ford is to ensure each and every person that comes into our building will remain healthy and safe.
What We Can Offer You Outside of the Dealership
Complimentary Pickup and Delivery Options*
Did you know that you can purchase or lease a car right from our website?
That’s right! When you visit our website, all you have to do is find the new or used car you want to purchase or lease, and the paperwork process can be totally completed online, all from the comfort of your home. Once you’re all set, our team will deliver your new car to you at no cost.
It’s THAT simple.
This service also applies to anyone who needs their car serviced in any way. Need an oil change or new tires? No problem! Make an appointment with us and we will have one of our friendly team members pick up AND deliver your car back to you feeling good as new. Your car will also be thoroughly disinfected and cleaned after each use to ensure good health for both you and our team members.
At Home Test Drive*
Right now, we understand daily life has become more difficult. We believe your car-needs should remain as easy as possible.
That’s why we are now offering an At Home Test Drive service. Just follow the steps below.
Pick a car you like from our online inventory
Schedule an appointment and pick a time and place that accommodates YOUR needs
One of our friendly team members will call or email you to confirm the details of your appointment.
We will deliver the car to you at the time and place YOU chose!
Then, the decision is up to you! Keep it if you like it. Send it back if you don’t.
And yes, it’s as easy as it sounds. Learn more about the At Home Test Drive and schedule yours today.
Frequently Asked Questions
Will Pinnacle Ford stay open?
Yes. We will remain open to continue serving our customers. Our sales showroom, however, is closed temporarily. Please visit here for our hours.
What precautionary measures are being taken?
Our cleaning crew is performing around-the-clock care, and plus, we’ve added multiple hand sanitizing stations for easy access no matter where you are in our dealership.
Can I still get my car serviced?
Yes! We are open and keeping our dealership as clean and safe as possible. Just schedule an appointment with us!
Do you offer pick up and delivery service?
We offer complimentary pickup and delivery service* for any new or pre-owned car purchases, service needs and at-home test drives, as well.
What if I have a question about if I need service?
You can reach us at (859) 785-2201 and one of our friendly staff members will help you with your question!
Will you deliver the car to me?
We will! You can simply schedule an appointment for a pickup and delivery service* and someone from our team will meet you at the time and place you requested.
Is there any way to purchase my vehicle without coming in?
You can use our at-home test drive service* and have the car delivered to you. If you like it, we can continue the paperwork completely online.
If I want to come in, is it possible to limit how long I’m there?
Of course! Our goal is to provide a safe and clean environment with an emphasis on efficiency. Plus, we are offering services such as at-home test drives, complimentary delivery and pickup* for sales and service calls, as well as online paperwork for those looking to purchase a new or pre-owned vehicle from home.
Do you know any way I can lower or suspend my payment?
Currently, our dealership is offering a number of ways to help customers struggling with their car finances during COVID-19. You can learn more about your options by calling our dealership.
Should I still get my vehicle serviced?
Definitely! If you need your vehicle serviced, we are open for business. Simply schedule an appointment with us here.
What if I want to test drive a vehicle before buying?
Right now, we are offering complimentary at-home test drives*. Just make your appointment with the time and place of your choosing, and we will bring the car to you. If you love it, we can complete the paperwork completely online. If you want to try something else, we can bring you a new one of your choosing. Learn more about it here.
Can I get a loaner vehicle for service?
Please contact the service department at (859) 785-2201 for more information on what we can do to help you while your car is being serviced.
Where can I find dealership updates?
You can visit our website’s homepage or check out our Facebook page for updates.
What do I do if my lease is due?
Please call our dealership and speak to one of our team members for more information.
I’ve received a letter that my lease is due, what should I do?
Feel free to contact our dealership and one of our team members can assist you.
How do I clean and disinfect my car?
We recommend you follow the techniques outlined in this article: https://www.consumerreports.org/tires-car-care/how-to-kill-coronavirus-in-your-car-without-damaging-interior-surfaces/.
Can I complete any and all paperwork online?
You can! If you need to fill out any paperwork, you can do so completely online with our expert staff.
Can I buy a car under a Coronavirus shelter-in-place order?
We are making that easy! Use our at-home test drive service* to make sure the car you want is the right fit for you, and if you love it, we can continue the paperwork online.
Do I need to make an appointment before coming in for service?
To ensure you are in and out in a timely manner, we highly recommend you make an appointment here or you can call our service department at (859) 785-2201.
Is my car getting fully detailed and cleaned post service?
While we do not detail your car after service, we will thoroughly disinfect your car after our staff services it.
With everyday life becoming just a little more difficult at the moment, let our team at Pinnacle Ford help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!
If you have any questions, feel free to contact us at (859) 785-2083 or stop by Pinnacle Ford at 4080 Lexington Rd, Nicholasville, KY 40356 today. We look forward to serving our customers from Nicholasville, KY, as well as the greater Lexington, KY area.
*Complimentary pickup/delivery and at home test drive only available within 15 miles of the dealership.